Reference

Terms That Govern Your u0015 Account

These terms set out what you agree to when you open and use an account with u0015. Read them before you start — they cover everything from how deposits via bKash, Nagad and Rocket are handled, to how disputes are raised and what happens…

Account eligibility conditionsbKash, Nagad & Rocket wallet rulesFair-use and conduct policyWithdrawal verification stepsJurisdiction-dependent access
u0015 Terms That Govern Your u0015 Account
REACH US DIRECTLY

How to Contact Us About These Terms

Live Chat Open the chat widget from your account dashboard to raise a terms query. We aim to respond quickly during active support hours.
Email Support Send a detailed question to our support address shown in your account settings. Include your registered wallet number for faster handling.
Account Help Centre The Help Centre inside your account lists common terms questions with direct answers — useful before you need to open a live conversation.
HOW WE HANDLE THIS

Account Security and Policy Integrity

Wallet Name Verification

Every withdrawal is checked against the wallet name on your account. If your bKash or Nagad name does not match, we pause the request and contact you directly before releasing funds.

Account Data Retention

We retain your account records in line with these terms and applicable local requirements. You can request a summary of your data through the support channels listed above.

Session Security

Each login session is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, report it to support immediately so we can act on your account.

Terms Change Notification

When these terms are revised, the updated version is posted here with a clear date. Continuing to use your account after that date counts as acceptance of the revised conditions.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — from wallet rules to account eligibility and how to raise a formal query.

Access and eligibility depend on your local law and the regions we currently serve. We recommend confirming your region's status before opening an account or making a deposit.

We hold the withdrawal until we can verify the match. Our support team contacts you to resolve it — usually through live chat or email — before any funds are released.

Yes. Nagad and Rocket deposits and withdrawals follow the same wallet-verification and account-matching rules that apply to bKash. All three are treated equally under these terms.

Send a data request through the email support channel shown in your account settings. Include your registered mobile number and we will respond with what we hold on file.

Raise a formal dispute via live chat or email. State the clause you believe was applied incorrectly and we will review it and respond with our reasoning in writing.

Changes are posted on this page with a revision date. If the update affects wallet rules or account eligibility, we will also send a notice to your registered mobile number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.