Reference

What Governs Your Account on u0015

Your access to u0015 — including deposits via bKash, Nagad or Rocket, and any account activity — is subject to the legal conditions set out here.

Jurisdiction-dependent accessbKash, Nagad, Rocket account contextAccount eligibility rulesCookie and data handlingContact and change requests
u0015 What Governs Your Account on u0015
REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

Legal questions about your account — eligibility, verification, data held on file, or a request to close your account — can all be raised through the channels below. We aim to respond to written legal requests within a reasonable timeframe. Wallet-specific disputes involving bKash, Nagad or Rocket may need to be raised with that provider directly alongside any query to us.

Team online

Account Support Chat

Raise a legal or eligibility query through the in-account chat. Keep your account number ready so we can pull up your verification status without delay.

Email Legal Requests

Send written requests — data access, account closure, term queries — to our support email. Include your registered contact detail and the nature of the request.

Wallet Dispute Path

For transactions via bKash, Nagad or Rocket that are in dispute, contact both the wallet provider and us in parallel. Keep your transaction reference from the wallet app.

HOW WE HANDLE DATA

Account Security and Data Practices

We take a straightforward approach to the data your account generates. What we collect, how long we keep it, and who sees it are governed by our privacy conditions — which sit alongside these legal terms. You can request a summary of data held on your account at any time through the support chat or by email.

Cookies and Session Data

We use session cookies to keep your account active across pages. You can adjust cookie preferences in your browser settings; blocking certain cookies may affect account functionality.

Account Verification and Retention

Identity documents submitted during verification are retained for the period required under applicable law. After account closure, some records are kept for compliance reasons.

Wallet Data Handling

When you link bKash, Nagad or Rocket to your account, we store only the reference needed to process and reconcile that transaction — never your full wallet PIN or credentials.

Requesting Changes to Your Data

To correct, update or request deletion of account data, contact support with your account ID. We will confirm receipt and let you know the applicable timeframe for the request.

Legal FAQs for Your u0015 Account

The questions below cover the legal areas account holders in Bangladesh ask about most often — eligibility, data rights, wallet terms and what happens when conditions change.

Whether access is lawful depends on your specific circumstances and local law. We do not make that determination for you. Check your own eligibility before opening or continuing to use an account.

Both u0015 account terms and bKash or Nagad provider terms apply simultaneously. If a deposit dispute arises, you may need to reference both sets of conditions when raising a query.

Yes. Contact support via in-account chat or email with your account ID and a data access request. We will confirm what is held and the format we can provide it in.

Some account records are retained after closure for the period required under applicable law. You can ask support to confirm which records remain and the expected retention period.

We notify account holders of material changes via the registered contact method on file. Continuing to use the account after that notification means you accept the updated conditions.

Where access conflicts with applicable law or verification cannot be completed, we may suspend an account. We aim to communicate the reason promptly through your registered contact.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.