Reference

What Our Privacy Policy Covers

This page tells you exactly what we collect when you open a u0015 account, deposit with bKash or Nagad, and move through the lobby.

Account detailsWallet recordsCookie choicesDevice dataChange requests
u0015 What Our Privacy Policy Covers
ASK US DIRECTLY

Where to Send a Privacy Request

You do not need a special form to ask what data we hold. Message our Bangladesh support team from the live chat inside your logged-in account and say plainly that it is a privacy request — the agent will pass it to the team that handles account records. Email works too if you prefer a written trail. Have your registered phone number ready; we verify before we disclose anything, which protects you as much as us.

Team online

In-account live chat

Open your account, tap the support icon and mark the message as a privacy request. We confirm your identity first, then answer from the actual record we hold.

Email request

Write to our support address from the email registered on your account. A written trail suits data access and correction requests where you want a copy kept.

Payment reference check

For bKash, Nagad, Rocket or Upay queries, include the transaction reference. It lets us match the record quickly instead of asking you for repeated details.

SECURITY AND RETENTION

How We Protect and Store Records

Account security starts at login: your password plus the one-time code sent to your registered number. We hash passwords rather than store them readable, and sessions expire on shared devices. Card and wallet credentials never touch our servers — the payment rail handles them. When a record is no longer needed for legal or dispute purposes, it is removed.

Encrypted connections

Every page and payment step runs over an encrypted connection, so what you type on your phone is not readable in transit, including your wallet confirmation.

Login verification

A one-time code goes to your registered number at login. If a code arrives when you were not signing in, change your password and tell support at once.

Cookie control

You can clear or block cookies in your browser settings. Blocking the essential ones will sign you out and stop the lobby loading properly on mobile.

Retention and deletion

Transaction history is kept for the period your local law requires, then removed. You can ask us to close the account and delete what we are not obliged to keep.

Privacy Policy Questions, Answered

These are the things people message us about most. If your question is not here, the support team will answer it in plain language — no scripted replies about data protection law.

Your name, phone number, date of birth and email, plus the wallet reference for any bKash, Nagad, Rocket or Upay deposit. We also log device and session data so a login from an unfamiliar place gets flagged.

No. Your wallet PIN is entered inside the bKash, Nagad or Rocket app, not on our pages. We only keep the transaction reference, amount and time so your balance and history stay correct.

Yes. Message support from inside your account and ask. We verify you against your registered phone number and email, then send the account and transaction record we hold.

Contact support with the correct details. Changing the registered number needs verification first, because it is where your login codes and payment confirmations go. The team walks you through the steps.

We remove what we are not required to keep and anonymise the rest. Transaction records stay for the retention period your local law sets, then they are deleted from live systems.

When we adjust how data is handled, the updated text appears on this page with the revision noted. Any material change affecting your account is also flagged to you in the account area.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.